What is VPN?
VPN stands for Virtual Private Network. The main purpose of our VPN service is to ensure your security and privacy. To do this, KeepSolid VPN Unlimited encrypts the traffic you transmit over the network. Want to learn more? Check out our More about VPN page.
What is KeepSolid ID?
To use any KeepSolid service, you need to create an account called KeepSolid ID. With this single account, you can log in to different security and productivity solutions such as VPN Unlimited, Passwarden®, SmartDNS, Private Browser, Goals, etc.
Additionally, KeepSolid ID provides access to the User Office - a personal control center where you can easily manage your subscriptions to various KeepSolid services, configure two-factor authentication, edit your profile, and much more.
What is User Office and what is it for?
User Office is your personal control center where you can manage your subscriptions for KeepSolid products in a variety of ways. In this manual, we will answer the most frequent questions about the User Office on the example of the VPN Unlimited service.
So how does VPN work?
VPN Unlimited adds a new network interface which functions exactly as if you are working with a direct internet connection. However, your IP address is different, and all your traffic is encrypted. VPN enables a host computer to send and receive data across shared or public networks as if they are an integral part of a private network; with all the functionality, security, and management policies that private networks provide.
Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why?
The primary use of VPN Unlimited is not to download torrents, but to offer online security. There are limited cases when our technical team has to subside connection speeds due to torrenting. We allow legal usage of P2P file sharing on Canada-Ontario, Romania, and France servers.
Want to learn more? Check out our page How to use VPN for torrenting.
Can I use your VPN instead of my current ISP connection?
Unfortunately, no. An internet connection and a VPN service are two different things. You need an existing and/or working (e.g. Cable, DSL, 3G, Satellite etc.) internet connection to be able to use VPN Unlimited.
What is the difference between a Proxy, SmartDNS, and a VPN service?
In essence, VPN connections are much more stable and secure than proxies. Not all applications are compatible with a proxy and most require a special configuration to work with one. You don't need any special set up for applications to work under a VPN connection. For the in-depth comparison, check out our page What is VPN vs Proxy.
VPN Unlimited offers a free SOCKS5 Proxy for all its users. You can explore its benefits, differences from VPN Unlimited, and instructions on how to set it up on the Socks5 proxy page.
As per SmartDNS service, it doesn’t encrypt traffic and thus doesn’t provide anonymity and data protection online. Its purpose is to help you overcome geo-restrictions, and it fulfills this task with a considerable benefit – your original internet speed is not affected in any way. You can find more information here.
Will VPN Unlimited slow down my system or internet connection?
We do not decrease the connection speed for any of our users for any reason. It doesn’t matter if you are a trial user or have purchased a subscription—we will provide you the highest and maximum possible connection speed for the current conditions. However, the setting for your connection may vary because of the current workload on the selected VPN server and the distance from you to the selected VPN server.
Can I increase the speed of my connection when using a VPN service?
This is possible as VPN Unlimited bypasses some of the throttles placed by ISP's.
To learn how you can make your VPN connection faster, check out our guide on how to increase slow VPN speed.
How many servers do you have?
VPN Unlimited has 3000+ high-speed servers across 80+ locations all over the world. The latest server list is available right in the application. We are constantly expanding our VPN solution server presence, so that you have the best and most reliable VPN connections.
The server I need isn’t in the list. What can I do?
We are constantly expanding the list of our VPN servers. To let us know in what country you’d like to get a new server, vote for the new location here.
Does your app work in China?
We work day and night to provide you with the best service in any country; however, there are some technical limitations set by the Chinese government. We provide 6 VPN regions for our users in China: USA, United Kingdom, Germany, Singapore, Hong Kong, India.
Also, for a stable VPN connection we recommend using the special KeepSolid Wise protocol. This option is available for iOS 11 or later, Android, Windows, macOS, and Linux devices. You can enable it at Account > Network Settings (for desktop computers), or at Settings > Protocols (for mobile devices).
Can I watch HBO Now, BBC iPlayer, and other streaming services abroad using VPN Unlimited?
Yes, you can. VPN Unlimited provides you with the possibility to stream the BBC iPlayer, HBO Now, ESPN+, Hulu, ITV, Rai.tv, Sony Crackle, Popcornflix, Disney+, and many more content no matter where you find yourself. Simply choose the appropriate server and access any shows, movies, or documentaries you wish. See our guide to unblock videos and access streaming services with VPN Unlimited.
If getting access to streaming services is your sole purpose, and you don’t need to encrypt your traffic or hide real IP, your best bet could be KeepSolid SmartDNS. Like VPN Unlimited, it unblocks a number of streaming services including BBC iPlayer, Sony Crackle, Rai.tv, HBO Now, Hulu, ITV, but doesn’t affect your original internet speed at all, so you can enjoy the smoothest streaming experience possible.
Does VPN Unlimited protect other protocols like Mail or FTP?
Once you are connected to our VPN server, all your programs use a virtual network interface which protects any app that accesses the internet from your device.
I received Google's "Suspicious sign in prevented" e-mail. Why is that?
When you have an active VPN, it acts as a relay—which means you surf the internet and use web services with the VPN server’s IP address instead of your own. Google permanently monitors your IP’s geographical location; if it changes dramatically, Google will send you a warning about suspicious activity. Read more about it here.
What is the Streaming region?
It is a set of servers that are optimized for watching video from such services such as YouTube, Vimeo, Dailymotion, BBC iPlayer, HBO Now, ESPN+, Hulu, ITV, and so on.
In case your only purpose is to stream media without restrictions, you could try KeepSolid SmartDNS service. Unlike VPN, it doesn’t encrypt traffic, so your original internet speed is not affected in any way and you can enjoy the best streaming experience.
What streaming services do you unblock? What to do if the service I want to access is not supported?
Why is my virtual IP detected to be from a different country than the one I choose?
Most of the geo-location services like WhatIsMyIP and SpeedTest rarely update their IP databases. That is why your virtual IP address can be detected as if it is located in a different country than the one you choose. To check out the location of our servers, please use the following link: http://www.neustar.biz/services/ip-intelligence. You need to input your virtual IP address in the appropriate field.
Do you keep the connection logs?
You can find more information here.
How to Watch BBC iPlayer with VPN Unlimited?
That’s about it! You can find more detailed information here.
How to watch streaming vids with VPN Unlimited?
Just follow a few simple steps:
- Download VPN Unlimited and launch the app
- Connect to the appropriate streaming server / Movies & TV server
- Login to your streaming account and enjoy your favorite films and TV shows
What are the Personal IP & Personal Server offers for? Do I need to buy one to use your service?
These are additional services that provide extra benefits. Let’s look at the advantages of each option: Personal Static IP
- Clean personal IP in the selected country without any black history from other users. No one knows that it is a VPN server address.
- Dedicated IP for accessing your online banking or mailbox anywhere securely.
- The extended access to otherwise blocked web pages, such as Facebook or Twitter.
You can find more information on Personal Static IP here.
Note: You need an active VPN subscription to use your Personal IP.
Personal VPN Server includes all the benefits of Personal Static IP and gives you lots more:
- The most possible connection speed, as the whole server works only for your needs.
- Strong protection from cyber attacks, hacking, data theft, or just plain snooping
- A bonus of free VPN subscription with a purchase of any personal server
Learn more about Personal VPN server here.
How many devices can I simultaneously connect to my Personal Server or Personal IP?
Is there a free trial for Personal Server and Personal IP?
Personal Server and Personal IP don’t include a free trial. However, we provide a 30-day money-back guarantee for any subscription, so you can try a Personal Server or Personal IP and request a refund if required. To choose location of your Personal Server or IP, follow these links: Personal Server / Personal IP.
Can I change the location of my Personal Server or IP? And how often?
Yes, sure! See how to change your Personal Server or Personal IP location on this page. You can do it absolutely free of charge once in 30 days. Need to change the location more often? No worries, you can still do it, for only $10.
Is IPv6 supported? How to prevent IPv6 leak?
Should I use a VPN app or a browser extension?
This depends on your needs. VPN browser extension encrypts and anonymizes only your browser’s traffic, while VPN app covers all your internet traffic. So if you want to mask only your browser’s traffic and leave other connections unaffected, use VPN browser extension. In other cases, it’s better to use the fully-featured VPN app.
You can learn more about differences between VPN app and VPN extension in this article.
Can VPN Unlimited unblock Skype?
Yes, VPN Unlimited works even in countries with strict internet censorship and is able to unblock numerous services including Skype. Find out how to stay in touch with your family, friends, partners, etc. via Skype using VPN Unlimited on this page.
Can I use VPN Unlimited to unblock YouTube?
Yes, one of major features of VPN Unlimited is to unblock restricted content and services. And YouTube is no exception. Find out more about YouTube blocking, how to use VPN Unlimited, and what are its benefits on the page how to unblock YouTube videos.
Can I use your VPN for gaming?
Of course! Decent speeds, wide selection of VPN servers globally, special offers like Personal Server, make VPN Unlimited a perfect solution for online gaming. With VPN Unlimited, you can access Steam, unblock Fortnite, play PUBG, and much more. Check out our gaming VPN page for more info.
Can I set up VPN Unlimited on my Smart TV?
Sure, VPN Unlimited is compatible with a number of Smart TVs, so you can stream your favorite videos almost on any device. See the list of compatible devices and learn how to use our VPN for Smart TV here.
What is the Optimal server and how to choose it?
An optimal server is an option you can choose to connect to a server with the best speed and performance. Our application algorithms will find the perfect server in the closest range to provide you with the best online browsing experience. To learn more about the Optimal server and the best servers to choose from, check out our manual.
Does it make sense to choose the VPN server in my own country?
If you find your native country in the list of server locations you can connect to it. You will get an encrypted and fast connection as you are much closer to the VPN server and it’ll take less time for data packets to travel between the VPN app and the server. But you will not be able to bypass local geographic restrictions or government censorship. Connecting to a server in your own country is a good option if geo-fencing is not important. Learn more about it in our manual.
Can I use a VPN Unlimited on Apple TV?
Sure. VPN Unlimited is the perfect solution to watch favorite streaming shows on Apple TV. Check out our complete manual to learn how to set up and use VPN Unlimited on your Apple TV.
Should you need any additional assistance - don’t hesitate to contact our 24/7 customer support team via [email protected].