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Netflix Not Working Properly. What to Do?

Netflix is one of the most popular streaming services on the planet with lots of original content. The bad news is that sometimes the system sends you an arcane error code like -100, f7020, m7111-1331, m7111-5059, m7361-1253, nw-2-5, nw-3-6, or ui 113 instead of playing another episode of your favorite show. The good news is that these codes are hints that can be used to deal with the issue.

 

Netflix Intro

Here are some of the most common error codes Netflix users get from the system. Sometimes there is a single solution, while in some cases you have to try several ways of fixing it.

 

  • Error -100
  • Error aip 703
  • Error f7020
  • Error m7031-1101
  • Error m7111-1331
  • Error m7111-5059
  • Error m7361-1253
  • Error nw-2-5
  • Error nw-3-6
  • Error ui 113
  • Consolidated table of
    errors and their fixes

Troubleshoot Netflix

How to fix the Netflix -100 error?

Why you see it: -100 usually appears on your Apple device if the application needs to be refreshed or the device needs to be rebooted.

Possible solutions: if you get -100 message on your Apple TV, then a) try signing out of the application and logging in again; b) restart your Apple TV by disconnecting it from an outlet for at least two minutes. If you see the message -100 on an iPhone, iPod touch and/or iPad, then a) begin with reinstalling the Netflix application and if this doesn’t work, b) restart your device.

 

How to fix the Netflix error aip 703?

Why you experience it: there are various causes of the aip 703 message. A) your account is used by someone else; B) your account is not used by another person, but the system believes it is; C) your account is on hold because Netflix didn’t receive your payment; D) the system believes that your account is not active; E) you are in a country where the service/media is unavailable because of geo-restrictions; F) the system sends you the aip 703 message because it believes that you are using a proxy.

How to fix the aip 703 error: the solution depends on why you see the error in the first place. Thus:

  • If your account is really used by another person, contact them and ask to sign out of Netflix.
  • If the system erroneously believes that your account is in use, a two-hour wait is usually enough to resolve the aip 703 issue.
  • If the service didn’t receive your payment, make it (if you’ve actually forgotten to pay) or contact your financial institution for help.
  • If the system sends you the aip 703 code because it believes that your account isn’t active, a) make sure that it is actually active (and you are not logging in using your long-abandoned account; b) try signing out of the application and signing in again.
  • If Netflix sends you the aip 703 code because you are using a proxy, you'll have to disable it.

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How to fix the Netflix error f7020?

What causes it: there is only one cause of the f7020 code. The f7020 message is usually sent when you are trying to open Netflix in more than one tab of your browser. 

How do I fix the f7020 message: find and close the browser window/tab where Netflix is running at the moment. f7020 code should disappear.

 

How to fix the Netflix error m7031-1101?

What leads to it: m7031-1101 can usually be seen when you are trying to watch Netflix using your computer browser. m7031-1101 indicates that there is something wrong with your browser settings. It can be that A) your browser requires updating, B) Netflix is hampered by a browser extension, C) there is something wrong with your home network, D) your Wi-Fi signal is too low, E) your current VPN provider is incompatible with the system.

What can you do to make m7031-1101 disappear:

  • If your browser is really out of date, update it on the developer’s website;
  • If one of the browser extensions prevents Netflix from working property, try turning your extensions off one at a time starting with the ones you’ve installed recently;
  • If you get the m7031-1101 code because your home network doesn’t function properly, turn both your router and computer off for a minute, then turn them on;
  • To find out the strength of your Wi-Fi signal, check the network indicator in your operating system. If the signal is really too low, move your device closer to the router or place the router as high as possible.

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How to fix the Netflix error m7111-1331?

What causes the m7111-1331 code to appear: there is something wrong with the browser you use on your PC or Mac. It might be that A) the bookmark you are trying to use is out of date or B) an extension to the browser prevents it from working properly.

Recommended solutions to the m7111-1331 error:

  • If your bookmark’s link is no longer valid, try going directly to www.netflix.com. If this fixes the m7111-1331 message, do not forget to update your bookmark to avoid such an issue in the future.
  • If you get the m7111-1331 message because of a problem with one of your browser extensions, try turning them off one at a time. Begin with the one you’ve installed recently.

 

How to fix the Netflix error m7111-5059?

There is only one reason why you get the m7111-5059 message. m7111-5059 means that you are trying to watch Netflix content using a proxy or unblocker, and it is incompatible with the system.

What should you do to stop receiving the m7111-5059 message: like before, you need to disable the services that Netflix forbids.

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How to fix the Netflix error m7361-1253?

Why you get the m7361-1253 message: A) there is something wrong with your internet connection or B) your browser is out of date

What to do to fix the m7361-1253 error:

  • If you see the m7361-1253 because of a problem with your internet connection, it is recommended that you turn your computer off, wait half a minute and turn it on;
  • If your browser is out of date, going to the developer’s website and installing the latest version might help to fix the m7361-1253 message.

 

How to fix the Netflix error nw-2-5?

The possible causes of the nw-2-5 code: A) there is no internet connection, B) your public Wi-Fi network restricts the access to Netflix, C) the internet connection is too slow, D) your VPN connection speed is not high enough.

How to fix the nw-2-5 message:

  • If there is no internet connection, restore it. It might be that you need to turn on/restart your router, plug in the internet cable, or restart your device;
  • Some public networks (for example, at a café, school, or hotel) restrict the access to streaming media. You need to use another network to be able to connect to the platform and not receive the nw-2-5 message;
  • If your internet connection is too slow, try moving your device to some other place (for mobile networks) or placing your Wi-Fi router as high as possible (for Wi-Fi networks). Restarting your device and/or router might also help to get rid of the nw-2-5 code;
  • If you see the nw-2-5 code because your VPN provider does not support the high enough speed to watch media on streaming platforms, switch to a faster VPN provider or don't use any VPN at all.

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How to fix the Netflix error nw-3-6?

Why you get the nw-3-6 code: nw-3-6 means that there is a problem with your network.

What can you do to deal with the nw-3-6 error: restart your device and/or Wi-Fi router. If this doesn't help and you still see the nw-3-6 message, contact Netflix support service.

 

How to fix the Netflix error ui 113?

Why the ui 113 message appears: you need to refresh the information on your device.

How can you resolve the ui 113 issue: To fix the ui 113 code try A) signing out of Netflix and signing in to the system half a minute later, B) restarting your device, C) restarting your router, D) placing the router as high as possible. In most cases this is enough to successfully deal with the ui 113 code.

The consolidated table of error codes and their fixes

Error code Potential cause Potential fix
-100 -100 code means that the Apple device needs a reboot or the app needs to be refreshed.

You’ve got -100 on an Apple TV: sign out of the application; restart your device.

You’ve got -100 on an iPhone/iPad: reinstall the app, restart the device.

aip 703

A) Your account is either in use by someone else or the system believes so.

B) Netflix didn't receive your payment.

C) System believes that your account is not active.

D) You are trying to watch geo-blocked content.

F) Your current VPN provider is incompatible with Netflix.

A) Ask the person who uses your account not to do so or simply wait for 2 hours to let the system correct itself.

B) Pay Netflix or, if there is something wrong with your payment, contact your financial institution.

C) Make sure your account is really active, try logging out and logging in.

D), F) To stop receiving aip 703 message, don't use forbidden servies.

f7020 Code f7020 means that Netflix is already open in your browser. Close the window/tab where Netflix is running — the f7020 message will disappear.
m7031-1101

There are several causes of the m7031-1101 code:

A) Your browser is out of date.

B) A browser extension conflicts with Netflix.

C) There are problems with your home network.

D) Your Wi-Fi signal is too low.

E) Netflix doesn't work with your VPN provider.

A) Update your browser.

B) Turn your extensions off one at a time.

C) Turn your router and computer off and on.

D) Place your router as high and your device as close to it as possible.

E) Don't use the forbidden services and providers with Netflix.

m7111-1331

The m7111-1331 message means that either:

A) You are using an out-of-date bookmark.

B) One of your browser extensions is incompatible with Netflix.

A) Go directly to the Netflix webpage — m7111-1331 should disappear.

B) Turn your extensions off one at a time.

m7111-5059 You get the m7111-5059 message when your proxy or unblocker is incompatible with Netflix. Don't use the forbidden services and providers with Netflix.
m7361-1253

M7361-1253 indicates that either:

A) There is a problem with your internet connection or

B) Your browser is out of date.

A) Turn your computer off and on.

B) Update your browser to fix the m7361-1253 error.

nw-2-5

A) You've lost your internet connection.

B) The public network restricts access to Netflix.

C) Your internet connection is too slow.

D) Your VPN speed is too low for watching Netflix.

A) Restore your internet connection (turn on/restart your router, plug in the internet cable, restart your device).

B) Use another network.

C) Move your device to some other place, place your Wi-Fi router as high as possible.

D) Use the a faster VPN service or disable your VPN.

nw-3-6 You see the nw-3-6 code because of the single reason: there is something wrong with your network. Restart your device and/or Wi-Fi router: this is the only way of fixing the nw-3-6 message.
ui 113

There is only one reason why you get the ui 113 message:

The information on your device requires refreshing.

There are several ways to resolve the ui 113 error. Try:

A) signing out of the system,

B) restarting your device and/or router,

C) placing the router as high as possible.

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